Frequently Asked Questions
What can we help you with?
Look around or feel free to reach out at support@orchard.com
General
About Us
What is Orchard?
Orchard is a new type of real estate brokerage that is transforming the way people buy and sell their homes. We’ve taken the traditional home sale process and designed it around what homeowners actually want: best-in-class service, innovative home sale solutions, real estate expertise at every level, and a stress-free experience.
Our agents can help you:
- sell your home on market for top dollar
- source and review multiple cash offers
- unlock your home’s equity so you can buy before you sell
- make a non-contingent offer when buying
- skip the showings and the stress
- make price-boosting upgrades
- and so much more
Plus, with affiliated mortgage and title services, your Orchard agent will coordinate a seamless real estate experience with everything under one roof.
What programs does Orchard offer?
We offer several programs for home buyers and sellers.
- Our most popular program, Move First, helps homeowners unlock their equity so they can buy their next home without having to sell first. Customers can skip the showings and make a non-contingent offer when buying, while selling their home on market for top dollar.
- We also offer list-on-market services with an upgrade, including List with Orchard for sellers who don’t need to buy; and Buy & List, which allows homeowners to choose which side of the transaction they’d prefer to focus on first: buying a home or selling their current home. Orchard’s listing services help you sell for more with proven pricing expertise & analysis, exclusive marketing tactics that generate buyer demand, and a dedicated team of real estate professionals behind you at every step.
- And last, we offer cash offers for home sellers that are looking to sell quickly and/or skip the inconveniences of listing. Our Cash Offer + Upside program allows home sellers to get a cash offer on their home, plus receive any additional proceeds when their home sells on the market.
Where does Orchard operate?
We currently serve customers selling in the following metropolitan areas:
- Atlanta, GA
- Austin, TX
- Dallas-Fort Worth, TX
- Denver, CO
- Houston, TX
- Nashville, TN
- Phoenix, AZ
- San Antonio, TX
- San Diego, CA
- Seattle, WA
Orchard agents can help you purchase new construction or resale homes in any of the following states: AL, AR, AZ, CA, CO, FL, GA, IL, KS, LA, MI, NC, NM, OH, OR, OK, PA, SC, TN, TX, WA.
Do you have real estate agents?
Our Team
Who will I work with during my transaction?
Who are Orchard's real estate agents?
Orchard’s licensed real estate agents will help you navigate the process of selling and buying a home. Orchard’s agents are experts in their local markets who have helped hundreds of customers buy and sell their homes, and collectively have a 4.5-star rating on Trustpilot. You’ll be matched with a local agent who specializes in selling homes in your area. They will manage your home showings, advise you on offers, negotiate on your behalf, and provide guidance throughout the selling process.
If you are also looking to buy, they can help you find and tour homes that match your criteria, make a competitive offer, and negotiate a smooth closing process. If you are interested in Move First, they can help you buy before you sell, make a non-contingent offer, and skip all the showings.
Can I use my own real estate agent?
What is Orchard Mortgage and Orchard Title?
In addition to our brokerage business, we offer affiliated mortgage and title services that streamline your real estate transaction. When you work with an Orchard agent, you have the option to partner with our mortgage and title partners, giving you a single real estate team under one roof. Our colleagues at Orchard Mortgage and Orchard Title have years of experience and understand the unique ways our brokerage programs work.
Orchard Mortgage is a full-service mortgage lender that closes 98% of our mortgages on time, with the average mortgage clear-to-close 7 days before its closing date. For more information about Orchard Mortgage, visit their website.
Orchard Title is a full-service title insurance agency. They work with home sellers and buyers on their closing process, including the transfer of title from a home seller to a home buyer. For more information about Orchard Title, visit their website.
Getting Started
How do I get started?
Why should I schedule an Orchard consultation?
What will I learn at my consultation?
Will my agent recommend a list price for my home when we meet?
You always have the final say on your home’s sale price, but benefit from Orchard’s pricing expertise across every level so you can make an informed decision.
Move First
Overview
What is the Move First program?
Move First allows homeowners to buy their new home before they sell, then list for top dollar. You'll work with a dedicated Orchard agent to shop for homes, and an Orchard Mortgage Loan Officer to get approved for our equity advance: an interest-free loan you can use to make a down payment on your new home, plus so much more.
Once you find a home you love, Orchard will help you make a strong, non-contingent offer to buy it. You move in right away and skip home showings while Orchard preps, lists, shows, and sells your old home.
How is Move First different from a traditional home buying and selling process?
What are the benefits of buying and selling with Move First?
- Buy before you sell - Orchard helps you access your home’s equity, so that you can make a down payment, pay closing costs, even cover moving expenses – all without having to sell first.
- Skip the showings - While you settle into your new home, Orchard preps, markets, shows, and sells your old home for top dollar.
- Move once - Don't stress about lining up the timing of your home sale and new home purchase. With Orchard, you move when you're ready and eliminate the need for double moves, a short-term rental, or storage costs.
Who should use the Move First service?
Orchard is a great fit for anyone looking to buy before they sell their current home. Our Move First service is especially helpful if:
- You want to move as soon as you find your new home without waiting for your old home to sell
- You want to avoid the inconvenient aspects of a home sale — including double moves, repairs and showings until you have moved out of your current house
- You have missed out on homes because you had to make a contingent offer
- You have a long wishlist for your new home and are worried about finding something quickly after your old house sells
- You are dreading the idea of making repairs and managing showings while still living in your current home
Am I eligible for Move First?
- Atlanta, GA
- Austin, TX
- Dallas-Fort Worth, TX
- Denver, CO
- Houston, TX
- Nashville, TN
- Phoenix, AZ
- San Antonio, TX
- San Diego, CA
- Seattle, WA
You must have a minimum credit score of 620, the home you're selling must not currently be listed on the market, and the valuation of the single-family home must fall between $150,000 and $2,000,000. Other restrictions apply. To learn more and see if Move First is right for you, schedule a consultation with an Orchard agent by filling out our online form here.
How much does it cost to use the Move First service?
What is a brokerage fee?
How do I get started?
Buying
What are the benefits of buying with Move First?
What types of homes can Orchard show me?
Can I use Move First if I want to buy a new construction home?
Yes! We can work with you to make a competitive offer whether you want to purchase a new construction home or a resale home. With Move First, you can stay in the comfort of your current home for up to twelve months while your new home is being built. No double moves, no rentals, and no need to sell first in order to finance the purchase of your new home.
We’ve partnered with dozens of home builders across the country and can help you find one that works for your needs or work with a home builder of your choice.
How does the buying process work with Move First?
How does Orchard let me buy before I sell?
What is Orchard's equity advance?
Am I responsible for two mortgage payments when I use Move First?
Do I have to buy a home from Orchard if I want to use the Move First program?
How does the mortgage process work for the home I am buying?
What happens if I don't find a home I want to buy?
Selling
What are the benefits of listing with Move First?
- Sell for top dollar - Orchard’s listing services help you sell for more with proven pricing expertise & analysis, exclusive marketing tactics that generate buyer demand, and a dedicated team of real estate professionals behind you at every step.
- Skip the showings - After you move into your new home, Orchard will list, market, and manage your home’s showings until it sells.
- Guarantee your sale - Get the full value for your home by listing it on the market while enjoying the peace of mind that it will sell no matter what.
What happens if I want to modify the listing price of my home?
What happens if my current home doesn’t sell?
Concierge
What is the Concierge service?
What are the benefits of using the Concierge service for Move First?
- Knowledgeable recommendations - before you list your home, an Orchard Renovation expert will recommend upgrades, repairs, and enhanced curb appeal we can help you make to maximize buyer interest.
- Stress-free oversight - no need to source contractors or negotiate rates, we’ll take care of that on your behalf and ensure the work is completed on time and within budget.
- No out-of-pocket costs - use your Equity Advance to cover the cost of any upgrades and repairs you choose to make.
What repairs or upgrades can I make with Concierge?
How much does it cost to use the Concierge service?
List with Orchard
Overview
What is the List with Orchard program?
How is selling with Orchard different from a traditional home sale process?
Who can use the List with Orchard program?
- Atlanta, GA
- Austin, TX
- Dallas-Fort Worth, TX
- Denver, CO
- Houston, TX
- Nashville, TN
- Phoenix, AZ
- San Antonio, TX
- San Diego, CA
- Seattle, WA
How much does it cost to use the List with Orchard service?
What is a brokerage fee?
How do I get started?
Listing
What are the benefits of listing with Orchard?
- Sell for more - Orchard’s listing services help you sell for more with proven pricing expertise & analysis, exclusive marketing tactics that generate buyer demand, and a dedicated team of real estate professionals behind you at every step.
- Free listing prep - Orchard will invest over $1,000 to professionally photograph your home, create a 3D virtual tour, and market it so it stands out to prospective buyers. We do this at no cost to you.
- Price-boosting upgrades - Get expert recommendations on which repairs and upgrades your home needs in order to sell faster and for top dollar. The best part? Pay nothing until after your home sells.
What happens if I want to modify the listing price of my home?
How does the closing process work for my home sale?
What are my closing costs?
Concierge
What is the Concierge service?
What are the benefits of using the Concierge service?
- Knowledgeable recommendations - before you list your home, an Orchard Renovation expert will recommend upgrades, repairs, and enhanced curb appeal we can help you make to maximize buyer interest.
- Stress-free oversight - no need to source contractors or negotiate rates, we’ll take care of that on your behalf and ensure the work is completed on time and within budget.
- Zero out-of-pocket costs - for homeowners that qualify for financing, there are no out-of-pocket costs to use the service. Once your home sells, pay back the cost of the work out of your home sale proceeds.
What repairs or upgrades can I make with Concierge?
How much does it cost to use the Concierge service?
Cash Offer
Overview
What is the Cash Offer program at Orchard?
What are the benefits of sourcing a cash offer through Orchard?
- Expert advice & representation - By working with an Orchard agent, you’ll be represented by a real estate expert that can help you navigate multiple cash offers and negotiate the best terms for your home sale.
- Compare more than one offer - Your agent will source and help you review multiple cash offers so you can choose which one works best for you.
- Sale certainty & convenience - With a guaranteed home sale, you choose when you want to close and skip all the hassles of the traditional listing process, including showings, buyer financing, and lining up your closings.
Who can use the Cash Offer program?
- Atlanta, GA
- Austin, TX
- Dallas-Fort Worth, TX
- Denver, CO
- Houston, TX
- Nashville, TN
- Phoenix, AZ
- San Antonio, TX
- San Diego, CA
- Seattle, WA